TERMS and CONDITIONS
Last Updated: Nov 22, 2023
Oztee Print
245 Wallington Ave
Wallington, NJ 07057 USA
Email: [email protected]
Phone: (973) 735-7238
- Thank you for choosing Ozteeprint.com. Prior to accessing our website, we kindly request that you carefully review our Terms of Service for your understanding and adherence. We’ve made an effort to ensure clarity in our Terms and Conditions. If you have any questions, please don’t hesitate to contact us.
- By utilizing our website and accessing our content, you are acknowledging your agreement with and acceptance of our Privacy Policy.
- We reserve the right to modify these Terms and Conditions, and in the event of significant changes, we will provide timely notification.
- Ozteeprint.com has established connections with multiple Print on Demand Providers globally to enhance your online shopping experience.
- Navigating Order Statuses: A Comprehensive Guide
- You will receive email notifications at the provided email address for any changes in your order statuses.
- Because of the Print on Demand process, we don’t store extra items. Please double-check your order and contact us quickly for any changes before it says “Preparing for Print.” After it reaches that stage or later, we can only help with exchanges or partial refunds.
| ORDER STATUS | EXPLANATION |
|---|---|
| Pending Payment | This status refers to a payment in progress that hasn't been completed. For example, a customer may have filled out the checkout form and moved to PayPal or Stripe for payment, but the transaction isn't finished yet. While we have a record of the sale, the payment remains incomplete. |
| Processing | Payment received. At this stage, you can edit the order or request a full refund. Please be aware that our production typically begins within 2 to 24 hours from this point. |
| On Hold | This order status is typically assigned when we are "waiting for your response" regarding a special request. Please check your email for further details. |
| Preparing for Print | Your order is now in the "Preparing for Print" stage with our Print on Demand Providers. At this point, partial refunds are applicable. The shipping process usually begins within 1 to 2 days. |
| Shipped | Your order has been shipped. Kindly review your email for tracking details. |
| Completed | Your order has been delivered to the provided shipping address. |
| Failed | Your payment was not approved by your bank. |
| Canceled | Once your order is processed or shipped, we can’t cancel it. If you cancel before processing or shipping, we can cancel and there’s a 15% fee to cover refund charges from credit card companies. |
| Refunded | If you receive an incorrect item or any mistake on our part, you are eligible for a full refund after 30 calendar days from the delivery date. The processing time for the refund may take 3-5 days, depending on your bank. |
| Exchange | Returns and size or color exchanges are at your discretion and cost. If you decide to accept returns or exchange sizes or colors, you’ll need to place a new order for the different size at your own expense. For a quick and effective exchange for color or size, return the item you currently have. Once the return is approved, proceed to make a new and separate purchase for the desired item. This ensures a swift process in obtaining the product you want. |